Terms and Conditions
Terms and Conditions
**Terms and Conditions**
**Orders**
By placing an order with us, you agree to the following terms and conditions regarding the purchase, delivery, warranty of our products, returns, exchanges, and refunds:
1. **Product Availability:** Our products are hand-built and not mass-produced. While some units are available for immediate shipping, please be aware that availability may vary as we are in the initial stages of production.
2. **Order Processing:** Upon placing an order, your purchase will typically be shipped within 2 to 3 working days. However, if all built units are sold out:
- If all necessary parts are in stock, please allow 4 days to a week for us to assemble, test, and prepare your purchase for shipping.
- If essential parts are not in stock, it may take up to 2 or 3 weeks before your purchase is ready to be shipped.
3. **Cancellation of Orders:**
Order cancellation will not be possible once the product has been shipped.
In the event that already built products are sold out, and the process of supplying raw materials has commenced, it may not be possible to cancel the order.
4. **Payment Methods:** Payments for your purchases can be made securely through PayPal or Stripe, both of which offer various payment options to suit your preferences.
5. **Shipping Updates:** We are committed to keeping you informed about the progress of your order. You will receive notifications at significant stages of the process, including when your order is being built, completed, and shipped. Once shipped, you will receive a tracking number to monitor the delivery status.
**Shipping & Delivery**
1. **Shipping Locations:** We ship our products worldwide from France using our local delivery service, La Poste. Shipping costs are determined based on your selected delivery location, which is indicated on the checkout page.
2. **Estimated Delivery Times:** Please refer to the following estimated delivery times for different regions:
- France: 1 - 2 working days
- Overseas France: 5 - 7 working days
- Continental Europe: 3 working days
- International: 5 working days
3. **Customs Duties and Taxes:** Please note that while Value Added Tax (VAT) is currently not charged, it may be applicable in the future as our business expands. Customs duties and fees imposed by your country's regulations may apply when your package arrives in your country, and these are the responsibility of the purchaser.
**Promotional Codes**
1. **Availability and Use:** We may offer promotional codes for use with orders placed on our website. Conditions for using these codes will be provided via email or where the promotion is announced.
2. **Application:** Promotional codes must be applied at the time of ordering and cannot be applied retroactively. Only one code can be used per order, unless otherwise specified.
3. **Validity:** Promotional codes have no cash value, are non-transferable, and cannot be combined with other offers unless stated otherwise.
4. **Modification:** We reserve the right to modify or cancel promotional codes at any time without prior notice
**Warranty, Returns & Exchanges, Refunds**
1. **Warranty:** All purchases made through us are covered by a 2-year warranty, ensuring your satisfaction and peace of mind. This warranty covers any defects in materials or workmanship.
2. **Void Warranty:** The warranty is void if the product has been tampered with, modified, opened without our approuval, or repaired by anyone other than our authorized personnel. It also does not cover damages resulting from misuse, accidents, or normal wear and tear.
3. **Returns & Exchanges:** We ensure that our products are free from defects in materials or workmanship before being shipped. However, if you receive a damaged or defective product, please contact us with all relevant details, such as order details, pictures, and videos, within 14 days after delivery to arrange for repair or exchange. We will provide you with the address to return the product. In such cases, we will refund the shipping cost for the return and cover the shipping cost for sending the replacement product to you.
4. **Refund Policy:** Refunds are applicable within 14 days after you receive your purchase. To be eligible for a refund, the product must not be damaged by you, opened, or unscrewed, and must be in its original packaging and condition as received. Once the returned product is received and inspected, and it shows no signs of tampering or misuse, a refund will be issued to the original payment method if the above conditions are met. In the case of a refund due to receiving a damaged or defective product, you will receive a full refund of your purchase if all attempts to resolve the issue, such as proposing repairs or exchanges, are unsuccessful. We will cover the shipping cost for the return at our expense. In other cases, a partial refund will be issued, and some fees, such as merchant fees charged by PayPal or Stripe when making your purchase, will not be refunded. Return shipping costs will be at your expense if the above conditions are not respected.
By proceeding with your purchase, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.